Reference

Privacy Policy for Your Account

We show you how your account data is collected, used and protected before you open the lobby, including payment checks for DANA, OVO, GoPay and QRIS.

DANA data contextOVO wallet checksGoPay activity recordsQRIS payment logsAccount privacy requests
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PRIVACY HELP

Contact Paths for Data Requests

A privacy question should reach the right desk quickly, not sit in a general inbox. We handle account data requests through live chat, WhatsApp and email so you can choose the channel that matches your case. Please contact us from the phone number or email linked to your account when possible, because that helps us confirm you before we discuss private records.

Team online

Live chat desk

Open live chat from the lobby footer between 09:00 and 23:00 WIB for account data questions. We may ask for your login name, registered phone and recent DANA, OVO, GoPay or QRIS reference.

WhatsApp support

Use the WhatsApp button on the account page when you need to send a screenshot of a privacy setting or payment reference. We do not ask for wallet PINs, passwords or one-time passcodes.

Email requests

Send privacy requests to [email protected] if you need a written record. Include your account name, contact email and the change you want, such as profile correction, cookie question or data access request.

DATA HANDLING

How We Protect Your Privacy

Privacy works only when every account step has a clear purpose. We limit data access to staff who handle verification, wallet support, account security and service messages.

Account creation data

When you open your account, we record your username, password hash, phone or email, referral tag if present and region signals. These fields help us set up access and identify you during support conversations.

Payment record handling

DANA, OVO, GoPay and QRIS records are used to match deposits and withdrawals with your wallet activity. We keep references such as time, amount, status and account match, not your wallet PIN.

Cookie controls

Cookies help keep your session active, remember language choice and spot unusual login behavior. On mobile Chrome, open Settings, Site settings, Cookies if you want to manage browser-level cookie storage.

Device security signals

We may log device type, browser version, IP region and failed login attempts. These signals help us detect account takeovers, especially when an Android Chrome session suddenly moves to an unfamiliar device.

Game activity privacy

We use lobby activity to show recent categories you opened, such as Crash Games, Bingo or Mega Fishing. This history helps account continuity and support checks, but it is not sold as personal contact data.

Retention and changes

We keep account and transaction records for service, security and legal reasons, then reduce or remove eligible data when it is no longer needed. Ask support if you want correction, access or deletion steps.

Privacy Questions Before You Join

Your privacy rights should be easy to understand before you send any detail to us. These answers explain what we collect, how local wallet records are treated, how you can check your data and where to contact us. If your case needs account verification, we will ask only for details that help confirm you safely.

We collect the details needed to run your account, such as login name, contact details, password hash, device signals, IP region and payment references. We use these records for access, support, security checks and wallet matching.

Yes. We record wallet references such as time, amount, status and account match for DANA, OVO, GoPay and QRIS. We do not collect your wallet PIN, banking password or one-time passcode.

Contact live chat, WhatsApp or [email protected] from the phone or email linked to your account. Tell us whether you want access, correction or removal, and we will explain the verification step.

Device and login records help us protect your account when access looks unusual. For example, we may compare browser type, IP region and failed login attempts before discussing private wallet or profile records.

Yes. On Android Chrome, go to Settings, Site settings and Cookies to manage browser storage. Our cookies support session access, language choice and security checks, so changing them may affect login flow.

We keep records while they are needed for account service, security, payment matching and legal duties. When a record is no longer needed and eligible for removal, we reduce or delete it where possible.

You can reach live chat from 09:00 to 23:00 WIB, use the WhatsApp button in your account area or email [email protected]. We may verify you before sharing or changing private records.

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